Dear Co-op Counselor; HELP!

Dear Counselor;
As a board member, I am not sure how I should respond to a member who recently approached me to complain about a problem she is having with her neighbor.  It seems that her neighbor is creating a disturbance due to excessive noise and loud music that is being played regularly.  How do I respond to this?  What should my involvement be?   

Signed:  Keeping up with the Jones’

Dear Keeping:
It is important for you to communicate to the member that as a board member you must follow proper protocol. Therefore, you should respond by telling her that outside the Board meeting forum, a Board Member is merely a member.  You should instruct the member that she should follow the following protocol:

Contact the local authorities (if appropriate).
She should be encouraged to file a written complaint with cooperative management.

If management believes the situation requires Board intervention then the Board should address the issue. 

Signed: Co-op Counselor (CC)