Dear Co-op Counselor; HELP!
We have a member that is constantly complaining to HUD. The latest complaint is about an excessively noisy upstairs neighbor that no one else seems to hear? HUD is telling us that we have to address this member’s concerns. What should we do?
Signed: Weary of the HUD Hugger.
As a general rule it is important that the Co-op attend to all reasonable complaints that have been made by members. However, at times some members wish to wrongfully utilize management to take personal vendettas against other members with whom they have grievances. It is important that the Co-op collaborate with their legal counsel to ascertain the legitimacy of the complaint (s) and investigate appropriate remedies.
It is arguable that HUD should have any type of involvement if management is addressing the complaints made by the member.
Signed: Co-op Counselor (CC)
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